At [Your Property/Business Name], we are committed to delivering an exceptional accommodation experience from the moment you make your reservation until the end of your stay. We understand that travel plans can change, and our cancellation policy has been designed to provide flexibility where possible while ensuring fairness to both our valued guests and our business.

By confirming a reservation, you acknowledge that you have read, understood, and agreed to the terms outlined below.

1. Complimentary Cancellation

Guests may cancel their reservation within 24 hours of making the booking and receive a full refund, provided the scheduled check-in date is at least fourteen (14) days away at the time of cancellation.

2. Cancellation More Than Fourteen (14) Days Before Check-in

Reservations cancelled more than fourteen (14) days before the scheduled arrival date are eligible for a 100% refund of all accommodation charges paid.

3. Cancellation Seven (7) to Thirteen (13) Days Before Check-in

Reservations cancelled between seven (7) and thirteen (13) days before the scheduled arrival date are eligible for a 50% refund of the accommodation charges.

4. Cancellation Less Than Seven (7) Days Before Check-in

Reservations cancelled within seven (7) days of the scheduled arrival date, including failure to arrive without prior notice (“No-Show”), are non-refundable.

5. Early Departure

Should a guest choose to shorten their stay after check-in, accommodation charges for the remaining unused nights are non-refundable, as the reserved accommodation has been held exclusively for the guest.

In exceptional circumstances, management may, at its sole discretion, consider:

• a partial refund if the unused nights are successfully rebooked; or
• a credit toward a future stay.

Any such consideration is entirely discretionary and does not constitute an entitlement.

6. Reservation Amendments

Guests wishing to change their reservation dates are encouraged to contact us as early as possible.

Date changes are subject to:

• accommodation availability;
• applicable seasonal rates; and
• management approval.

Additional charges may apply where revised dates attract a higher rate.

7. Security Deposit

Where a refundable security deposit is required, it will be returned following check-out after the property has been inspected.

The full deposit will be refunded provided:

• no damage has occurred to the property, furnishings, or amenities;
• no items are missing;
• there are no outstanding balances or incidental charges; and
• the accommodation has been left in a reasonable condition.

Where deductions are necessary, guests will receive a clear explanation detailing the reason(s) for the deduction.

8. Refund Processing

Approved refunds will be processed using the original payment method wherever practicable.

Depending on the payment provider or financial institution, refunds may take five (5) to ten (10) business days to appear in the guest’s account.

9. Force Majeure

We understand that unforeseen events may occasionally disrupt travel plans.

Where cancellations arise due to extraordinary circumstances beyond the guest’s reasonable control—including natural disasters, government-imposed travel restrictions, or other significant events—management may review the reservation on a case-by-case basis.

Supporting documentation may be requested before any exception is granted.

10. Right to Decline Refunds

Management reserves the right to decline refund requests that fall outside this policy or where false, misleading, or incomplete information has been provided in support of a cancellation request.

11. Acceptance of Terms

By confirming a reservation and completing payment, guests acknowledge that they have read, understood, and accepted this Cancellation & Refund Policy.

Our goal is to provide every guest with a comfortable, memorable, and worry-free stay. We appreciate your understanding and thank you for choosing [Your Property/Business Name].